It goes without saying that we’d never do anything untoward with your personal data (“personal information”).
Information we collect
We collect personal information when you submit a form or a payment and when you get in touch with the our team over the phone. (Further detail below.)
How we use your information
We may use this information to respond to and fulfill your requests, manage and promote our business, comply with applicable law, and as otherwise permitted by applicable law. (Further detail below.)
How we share your information
We may share your information with our suppliers to provide services, or as otherwise permitted by applicable law. (Further detail below.)
What cookies we use
Third party links
Our website may contain links to other sites and platforms which are not managed by us, and which have their own privacy policies. (Further detail below.)
You have the right to opt-out of receiving marketing communications, to receive a copy of the data we hold, and to update your personal data. (Further detail below.)
Changes to this policy
We will let you know about any material changes to this policy via an update on our website, and as otherwise required by applicable law. (Further detail below.)
If you have any questions about your information and what we do with it, please send an email to (Further detail below.)
1. About Us
This policy describes the processing of your personal data in relation to your use of this website by Play Media Limited (company number SC526134) (“we”, “us” or “our”), as the owner and operator of this website. Our office is located at 22 Mitchell Street, Dalkeith, EH22 1JQ.
For the purposes of applicable data protection law (including the General Data Protection Regulation 2016/ 679 (the “GDPR”), we are a ‘data controller’ of your personal data (“your information”).
2. What personal information do we collect?
Playmedia collects personal data when you visit our website, download our app or contact us on social media (Facebook / Instagram.
This information may include:
Information you provide when you submit a form (contact name, phone number, email address and any additional notes. Records of your conversations with us on email or on social media. Information you provide if you attend an event (e.g. when buying a ticket). Information you provide if you enter a competition or complete a survey (e.g. providing feedback). Information you provide when you buy or redeem vouchers or loyalty cards. Automatically Collected Information from Google Analytics when you visit our website (such as web browser type and version, operating system, the website you came from and exit to, your IP (Internet Protocol) address, your browser settings, the date and time of your visits, and details regarding your interaction with the website (including which pages or resources on the website you access and whether you clicked on a link in one of our email newsletters or social media posts).
3. How do we use personal data?
Depending on how you use our website and the permission you have given us, we process your personal data for the following purposes:
Contractual Necessity: As required to establish and fulfil a contract with you, for example: when you make a purchase from us via the website, communicating with you and providing customer services; Legitimate Interests: Because it is in our legitimate interests in operating our business. In particular:
managing, operating and improving online and email (including enabling you to manage your marketing preferences); creating user / customer insights based on demographic segments to drive targeted email direct marketing and also carrying out market research and surveys; delivering tailored advertising to promote our business (including via Facebook look-a-like and custom audiences); Legal Compliance: To ensure compliance with applicable laws and legal processes including, but not limited to, use in connection with legal claims, compliance, regulatory, tax, investigative purposes (including disclosure of such information in connection with legal process or litigation and to law enforcement agencies). Consent: Subject to the following, we will send you direct marketing by email about Play media services that we think you might be interested in. This will only be sent where you have given us your consent, in person when you completed a survey, via online form, via email newsletter sign up or (where permissible) you have been given an opportunity to opt-out. If you change your mind about receiving our emails you will be able to opt-out of electronic direct marketing by clicking the unsubscribe link contained in the email itself.
4. Who will your personal data be shared with, and where?
We will share your personal data with third parties in the following circumstances:
With our suppliers and service providers working for us such as payment providers, reservations service providers, communications providers.With our professional and legal advisers. With third parties engaged in fraud protection and detection. With government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our own legitimate interests in compliance with applicable laws; and In the event that we sell any business assets, purchasers or prospective purchasers of all or part of our assets or our business, and their professional advisers, in connection with the purchase. Otherwise where we have your consent or are otherwise legally permitted to do so.
5. What cookies will be used on the website?
On the Play media site we use the following types of cookies:
Strictly Necessary Cookies: Some cookies are essential for the operation of the website. For example, some cookies allow us to identify users and ensure they can access the website. If a user opts to disable these cookies, the user may not be able to access certain content or features on the website.
Performance Cookies: Other cookies may be used to analyse how users use the site and to monitor site performance. This allows us to provide a high-quality experience by customising the offering and quickly identifying and fixing any issues that arise. For example, performance cookies may be used to keep track of which pages are most popular and to determine why some pages are receiving error messages.
Functionality Cookies: These are used to allow us to remember customer selections and preferences and tailor the website to provide enhanced features.
Social Media Cookies: These cookies allow users to share what they’ve been doing on the website on social media such as Facebook and Instagram. These cookies are not within our control. Please refer to the respective social media providers’ privacy policies for how their cookies work.
6. How long will you hold my data?
Where we process personal data for marketing purposes or where you have given your consent, we process the data until you ask us to stop for a short period after this (to allow us to implement your requests), or for up to 24 months at which point we will contact you to check you still want to hear from us. We also keep a record of your email address if you have unsubscribed, or you have asked us not to send you direct marketing, so that you do not receive marketing emails in future.
Where we no longer have a need to keep your information we will delete it.
7. Where will you send my data?
Our servers are kept in the UK, however we service providers around the world. Consequently your personal data may be processed in countries outside Europe (the “EEA”) (i.e. all 27 EU Member States plus Iceland, Liechtenstein and Norway) including in countries where the local laws do not provide the same level of data protection as those in Europe. In particular, we have suppliers based in India and USA.
Where this is the case, and where the transfer is to a country or territory that is not subject to an adequacy decision by the EU Commission, personal data is adequately protected by EU Commission-approved standard contractual clauses (which have been implemented pursuant to Article 42 (2) of the GDPR) or the EU-US Privacy Shield. If you have any questions about the standard contractual clauses, or would like to obtain a copy of them, please email us via the contact details given below.
8. Third party links
We may include links to websites operated by third parties. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content or activities of these linked sites. However, we welcome any feedback about these linked sites via the contact details given below.
We do not knowingly collect or store any personal information about children under the age of 13 and we do not offer any of our products or services directly to children under the age of 13.
11. What rights do you have regarding personal information?
You are entitled to ask us:
for a copy of your personal data;
to correct your personal data (if it is inaccurate, incomplete or not up-to-date);
to ‘port’ your personal data (i.e. to transfer in a structured, commonly used and machine-readable format, to you or another data controller);
to erase your personal data; or
restrict its processing (i.e. processing will temporarily stop (save to the extent that personal data will continue to be stored)).
You also have rights to object to some processing that is based on our legitimate interests, and to processing for direct marketing purposes. Further, where we have asked for your consent to process your data, you are entitled to withdraw this consent as more fully described above.
These rights are limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your personal data. In some instances, this may mean that we are able to retain data even if you withdraw your consent.
Where we require your personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us.
If you have unresolved concerns you are entitled to contact the UK Information Commissioners Office if you have any concerns.
12. Facebook Ads
We may use Facebook advertising services to deliver content to you while you are using the Facebook platform. You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and tracking technologies and to update your settings:
Further, by visiting Your Online Choices, you can opt-out from seeing Facebook’s interest-based ads. You can also use your mobile device settings to configure your advertising preferences.
On your Facebook ad preferences, you will see that ads may be delivered to you according to ‘interests’ or specific advertisers and you can manage your ad preference settings for both of these.
Please note that where you have opted out of receiving our email marketing communications via the methods described above, you may still see our non-targeted adverts whilst you are online, if your interests settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control whether these ads are displayed to you. Please see the relevant links above for details on how to learn more and manage Facebook ad settings.
Users are always free to decline cookies if their browser permits, although doing so may interfere with their use of the website. Please find detailed information on how to disable cookies here.
13. Contact us
We are happy to respond to any queries you may have about the way we process your personal data. If you have any questions or concerns about this policy or the way we process your personal data, please contact us at
14. Changes to this policy
Any changes we may make to this policy in the future will be updated on our website and, where appropriate, notified to you by email or otherwise. The policy was last updated on 7th June 2020.